Privacy Policy

1. Who this policy covers

This policy applies to visitors to arcquay.com and to people who contact ArcQuay about products, quotations, catalogues, support, orders or potential business relationships. In this policy, “ArcQuay”, “we”, “us” and “our” refer to the business operating the ArcQuay website and responding to those enquiries.

This policy does not describe the independent privacy practices of third-party websites, messaging services, payment providers, freight providers or other organisations that may be linked from the site or involved in a transaction.

2. Information we may collect

The information received depends on how you interact with ArcQuay. It may include:

• Contact details: name, business email address, telephone or WhatsApp number, job role, company and country.
• Enquiry and transaction details: product interests, specifications, quantities, drawings, reference images, delivery destination, quotation history and order-related communication.
• Support information: model or order references, descriptions of an issue, installation context, photographs, videos and proposed resolution records.
• Website and device data: IP address, browser type, device information, referring page, pages viewed and cookie or similar identifiers where enabled.
• Business records: correspondence and information reasonably needed to manage a supplier, buyer or professional relationship.

Please avoid including sensitive personal information that is not necessary for the enquiry.

3. How we may use information

ArcQuay may use personal information to:

• respond to enquiries and identify suitable product or project routes;
• prepare quotations, samples, specifications, order records and support responses;
• communicate about a requested catalogue, product update or existing business relationship;
• operate, secure, troubleshoot and improve the website;
• prevent abuse, spam, fraud or other misuse;
• maintain records and meet applicable legal, accounting, customs or dispute-management obligations.

Depending on the applicable law and context, these activities may rely on taking steps requested before a contract, performing a contract, legitimate business interests, consent or compliance with a legal obligation. Where consent is the relevant basis, it may be withdrawn for future processing.

4. Sharing and service providers

Information may be shared only where reasonably needed for the purpose for which it was collected, including with website hosting, security, analytics, email, communication, product, logistics, inspection, accounting or professional service providers. Information may also be disclosed where required by law, to protect legal rights, or in connection with a legitimate business reorganisation.

Service providers are expected to handle information only for the service they provide to ArcQuay. Where applicable law gives a visitor a notice or choice right for a particular disclosure, ArcQuay will respond through the privacy contact above and provide any control required for the website practice in use.

5. Cookies and website data

The website may use cookies or similar technologies that are necessary for site functions, security, performance measurement or user preferences. Third-party tools may set their own identifiers where they are active. Browser settings can be used to restrict or delete cookies, although some site functions may then work differently.

Cookie and consent information will be updated when the website's active tools materially change. Where the law requires consent for a non-essential technology, that technology should remain inactive until the relevant choice has been provided.

6. Retention and security

Information is kept only for as long as reasonably needed for the stated purpose, an ongoing business relationship, recordkeeping, dispute handling or an applicable legal obligation. Different records may require different retention periods.

ArcQuay uses reasonable administrative and technical measures appropriate to the information and service involved. No internet transmission, email system or storage method can be guaranteed to be completely secure, so confidential commercial information should be shared through an agreed channel.

7. Your choices and privacy rights

Depending on your location and the law that applies, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. You may also opt out of non-transactional marketing messages by using the unsubscribe method provided or contacting ArcQuay.

To make a request, email [email protected] with enough information to identify the relevant interaction. ArcQuay may need to verify the request and may retain limited information where the law permits or requires it. You may also have the right to contact a local data-protection authority.

8. International processing

ArcQuay works with enquiries and service providers across countries. As a result, information may be processed in a country other than the one where it was collected. Privacy protections and government-access rules can differ between jurisdictions. Where applicable law requires a transfer mechanism or additional safeguard, the appropriate arrangement should be used.

9. Children's privacy

The website and ArcQuay's business services are intended for professional and commercial users, not children. ArcQuay does not knowingly seek personal information from children. A parent or guardian who believes a child has submitted information may contact ArcQuay to request review and deletion where appropriate.

10. Contact and policy updates

Questions and privacy requests may be sent to [email protected]. The policy may be updated when website features, service providers, business practices or legal requirements change. The effective date at the top of this page should be revised when a material update is published.